Ella

Zita Return & Refund Policy

Thank you for shopping with Zita! If you're not completely satisfied with your purchase, we're here to help.

Returns:

• You have 30 days from the date of delivery to request a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Please provide proof of purchase (order number, receipt, or confirmation email) when requesting a return.

Refunds:

• Once we receive and inspect your return, we will notify you of the status of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Shipping costs are non-refundable.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Non-returnable items:

• Gift cards
• Final sale items

 

If you have any questions or need assistance with your return, please contact our customer service team at zitainc.com.

Zita Shipping Information

We strive to ensure your order is delivered as quickly and efficiently as possible.

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Time: Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout.
• Shipping Cost: Shipping fees are calculated at checkout based on your location and shipping method selected.
• Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that delivery times may vary based on your location and any unforeseen delays with carriers.

For any questions or assistance with your order, feel free to contact us at zitainc.com.

Actual fabric color and texture may vary slightly due to lighting, screen settings, and natural variations in the material. We strive to provide the most accurate representation.